Inbound services
Handle customer inquiries with professionalism and empathy while creating better customer experiences and stronger conversion opportunities.
- Calls
- Chat
- Order support
BPO
Flexible teams. Scalable solutions.
Your business, our priority.
- Sales SupportIncrease your revenue
- Customer ServiceExceptional customer experiences
- Technical SupportSolve. Support. Keep moving.
- Back Office SupportEfficient. Accurate. Reliable.
Call Center
Professional agents.
Real conversations.
Better results.
- Inbound CallsCustomer support & service
- Outbound CallsSales, follow-ups & reactivation
- Appointment SettingQualified meetings for your team
- Customer SupportBuild loyalty & keep your clients
Marketing
In & Outbound
More conversations.
More leads. More opportunities.
- Lead GenerationFind and connect with your ideal customers
- Outbound CampaignsCold calls & follow-ups that convert
- Inbound MarketingCapture and nurture high-quality leads
- Digital AdvertisingGrow your brand. Drive real results.
BPO • Call Center • Marketing
Inbound & outbound call center and BPO services from Costa Rica
Boost sales and customer experience with multilingual customer support outsourcing, lead generation, CRM integration and digital marketing — run by one accountable team.
Response within 48 business hours No obligation Confidential review
15+
Years of experience in sales & customer service
3
Languages: Spanish, English & Portuguese
48h
Response time for every proposal request
Weekly
Performance reporting shared openly with you
Our services
BPO services: inbound, outbound & customer support outsourcing
Flexible, results-driven BPO and digital marketing solutions designed to improve every stage of your customer journey.
Outbound services
Reach potential clients proactively, generate conversations and create new business opportunities.
- Prospecting
- Follow-up
- Appointment setting
Lead generation
Identify, qualify and connect your business with high-value prospects.
- List building
- Qualification
- CRM handover
Customer support
Deliver reliable, multilingual assistance that strengthens customer satisfaction, loyalty and trust.
- Spanish
- English
- Portuguese
Digital marketing
Inbound marketing and digital advertising campaigns that bring qualified leads straight to your call center team.
- Inbound marketing
- Digital advertising
- Outbound campaigns
CRM integration
Every call, chat and lead logged in your CRM, so sales and marketing see the same pipeline and nothing gets lost.
- Lead tracking
- Call logging
- Reporting
Industries
Industries we support
Teams trained on your product, your customers and the way your industry sells.
E-commerce & retail
Order support, returns, live chat and post-purchase follow-up.
SaaS & technology
Onboarding, tier-1 support and outbound demos for your sales team.
Travel & hospitality
Reservations, changes and guest care in English, Spanish and Portuguese.
Real estate
Lead qualification and appointment setting for agents and developers.
Education
Enrollment calls, student support and admissions follow-up.
Telecommunications
Sales, upgrades, retention campaigns and account support.
Professional services
Inbound reception, scheduling and client intake for firms.
Logistics
Shipment tracking, dispatch coordination and customer updates.
How we work
One team handling both directions of the conversation
Inbound contacts and outbound campaigns run through the same trained team, so every opportunity is captured and nothing falls between departments.
Route
Calls, emails and chats reach the right agent, in the right language, on your schedule.
Qualify
Structured discovery turns conversations into qualified opportunities for your sales team.
Measure
Contact rates, conversion and response times are tracked daily and reported weekly.
Why us
Why companies choose In & Outbound as their Costa Rica BPO partner
We are not a volume call centre. We combine five disciplines in one team so that every conversation is handled well and every result can be verified.
01
Human communication
Trained agents who listen, adapt and represent your brand the way you would represent it yourself.
02
Sales expertise
Structured discovery, objection handling and closing techniques built from real commercial experience.
03
Data-driven performance
Contact rates, conversion and response times tracked daily, with the numbers shared openly with you.
04
Multilingual support
Native and near-native coverage so your customers are understood in their own language.
05
Accountability
Clear targets, named team leads and scheduled reviews. You always know who is responsible for what.
Dedicated or shared teams
Nearshore time-zone alignment
Weekly performance reporting
Confidentiality agreements as standard
Why nearshore Costa Rica
Nearshore outsourcing from Costa Rica, built for US companies
The communication and quality of an in-house team, with the flexibility of a nearshore partner working your hours.
0–2 h
time difference with every mainland US time zone, all year round.
Your business hours
Your team works your day, in real time, with no overnight handoffs or delayed replies.
Bilingual talent
A skilled, educated workforce fluent in English and Spanish, with Portuguese coverage available.
Cultural alignment
Close ties to US business culture, so conversations feel natural to your customers.
Stability you can plan on
One of Latin America's longest-standing democracies, with a mature services sector.
About us
Experience that understands your business
In & Outbound is a professional BPO company founded by experts with more than 15 years of experience in sales, customer service and team leadership.
We have worked with international companies across multiple industries, helping organizations increase conversions, improve customer satisfaction and build long-term client relationships.
That background shapes how we operate today: small, well-trained teams, transparent reporting, and a partnership model where your goals become the targets we manage against.
MISSION
High-performance teams that deliver measurable results
We empower businesses with inbound and outbound teams that perform — people trained to hold real commercial conversations, supported by processes and reporting that turn daily activity into outcomes you can measure.
VISION
The partner companies trust to scale their sales operations
To become a trusted partner for companies seeking to scale their sales operations through efficient, data-driven and human-centered communication — growth built on service quality, not on volume alone.
Results
Measurable results. Human-centered service.
Two examples from recent pilot engagements, measured against the client's own baseline before we started.
PILOT ENGAGEMENT
Sales pilot program
- 25%more effective calls
- 30%higher conversion rate
- 2 wkstime to results
PILOT ENGAGEMENT
Customer support enhancement
- 40%faster responses
- 20%higher retention
- 3supported languages
These figures describe specific pilot programs and are shared as examples of what a focused engagement can achieve. They are not a guarantee of results. Outcomes depend on your market, offer, data quality and program scope — we agree on realistic targets with you before any campaign starts.
Testimonials
What partners say
Feedback from teams we have supported during pilot and ongoing engagements.
“In & Outbound Services helped us transform our sales process. Their team was proactive, professional, and delivered measurable results in record time.”
Sales Director, pilot client
“We saw immediate improvements in customer satisfaction. The multilingual support team made our clients feel valued and understood.”
Customer Care Manager
Getting started
From first call to a running team in four clear steps
No long setup, no surprises. You see results in a pilot before you commit to scale.
- 1
Discovery call
A short conversation about your goals, volumes, channels and languages.
- 2
Tailored proposal
Within 48 business hours you receive a scope, team structure and pricing.
- 3
Pilot program
A focused pilot with agreed targets, so you see results before scaling.
- 4
Scale & optimize
We grow the team with you, with weekly reporting and continuous improvement.
Ready to boost your sales and reputation?
Reach out today to schedule a meeting or request a consultation.
Contact
Let's talk about your goals
Tell us what you want to improve — conversions, response times, coverage hours or language support — and we'll come back with a proposal built for it.
- PHONE
- +1 786 758 2446
- +506 7112 5496
- RESPONSE TIME
- Within 48 business hours
Request a business proposal
Confidential review. No obligation.